Last Updated: June 2026

Kraxton Labs LLC ("Kraxton Labs", "we", "us", or "our") develops high-quality digital software and audio processing tools. Due to the digital, non-tangible nature of our products, our refund policy is strictly governed by the following terms.

1. "TRY BEFORE YOU BUY" POLICY We highly encourage all users to fully evaluate our software before making a purchase. Kraxton Labs provides free, fully functional or feature-limited evaluation versions (Trial Licenses) of our software, including CompDX. These trials are specifically provided so you can ensure that the software meets your professional requirements, workflow, and system compatibility before committing to a purchase.

2. ALL SALES ARE FINAL Because our products are digital downloads accompanied by a unique cryptographic license key (via TurboActivate/LimeLM) that instantly grants full access to the software, all sales are final. Once a purchase is completed and a license key is issued, we cannot issue a refund, as there is no way to physically return a digital product or guarantee that the key will not be used in the future.

We do not provide refunds for:

• Incompatibility with your Digital Audio Workstation (DAW) or operating system (you must verify this during the trial period).

• Lack of specific features or unmet expectations.

• Inability to operate the software due to a lack of technical knowledge.

• Changes in your business needs or personal financial situations.

3. SUBSCRIPTION CANCELLATIONS If you have purchased a recurring subscription (monthly or annually), you may cancel your subscription at any time through your user portal. Upon cancellation, you will retain access to the software until the end of your current paid billing cycle. We do not offer partial refunds or prorated credits for unused days in a billing cycle.

4. EXCEPTIONS TO THE POLICY Kraxton Labs may, at its sole and absolute discretion, issue a refund only under the following extraordinary circumstances:

• Duplicate Purchases: If you accidentally purchased the same product twice within a 24-hour period, we will refund the duplicate order.

• Fatal Technical Flaws: If the software completely fails to function as advertised on a supported system, and our Technical Support team is unable to resolve the issue or provide a workaround within fourteen (14) days of your initial support ticket.

5. FASTSPRING (MERCHANT OF RECORD) All financial transactions, billing, and order processing are securely managed by our authorized reseller and Merchant of Record, FastSpring. If an exception for a refund is approved by Kraxton Labs in writing, the funds will be reversed and processed directly by FastSpring to your original payment method.

6. CONTACT SUPPORT If you believe your situation qualifies for an exception, or if you need technical assistance, please contact us prior to initiating any disputes with your payment provider: https://www.kraxton.com/support