At Kraxton Labs LLC ("Kraxton Labs", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or use our software applications, plugins, firmware and companion tools, including CompDX, AAF Sync and any other current or future Kraxton Labs product (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. WHAT WE DO NOT COLLECT (AUDIO & PROJECT DATA)

We understand that as a professional audio or post-production engineer, the confidentiality of your clients' media is paramount.

• Zero Cloud Audio Processing: Kraxton Labs software operates 100% locally on your machine. We do not upload, collect, transmit, or store your audio files, AAF project files, dialogue metadata, or any sonic material.

• No AI Telemetry: Our Artificial Intelligence and Machine Learning models run locally on your hardware. We do not use your proprietary audio or project data to train, improve, or modify our AI models.
  
  

• DAW and Session Integration: Some of our products interact with third-party digital audio workstations and editing systems (such as Avid Pro Tools) or with Kraxton Labs hardware. Any session, project or device information they read is processed exclusively on your computer, through the local interfaces provided by those systems, and is never transmitted to Kraxton Labs or to any third party.

• Products that interact with Avid Pro Tools read session information through the Pro Tools Scripting interface on the same computer; that information is never transmitted to Kraxton Labs.

2. INFORMATION WE COLLECT THROUGH OUR SOFTWARE

To provide a secure and functional product, our software only communicates with our servers for license validation and essential update checks.

• License Activation Data: We use a third-party licensing system (TurboActivate - LimeLM) to prevent piracy. When you activate the Software, we collect your License Key, your IP address, and an anonymized hardware fingerprint ("Machine ID"). The same data (License Key, IP address, Machine ID) is transmitted again during periodic background license re-validation.

• No Personal Files Scanned: The Machine ID is a one-way encrypted code generated from your computer’s hardware components. It does not scan, read, or transmit your personal files, hard drive contents, or browsing history.

• Locally Generated Support Reports: To assist with technical troubleshooting, the Software includes an optional "Support Report" feature that, only at your explicit request, compiles diagnostic information into a single file saved locally on your device. This report contains technical processing logs, system configuration details (operating system, CPU, memory), your license activation status (never your product key), and recent application crash reports, if any. It never contains audio, media essence, or project content. Before the report is created, an automatic anonymization pass replaces media and project file names with neutral pseudonyms and removes user account and volume names from file paths. The Software never transmits this report automatically; it is shared with Kraxton Labs only if and when you choose to send it (for example, by uploading it through the support form at kraxton.com/support). While anonymization removes the most identifying details, residual technical metadata (such as track labels or timecodes) may remain in the logs; if your project is subject to confidentiality obligations, you may review the report contents before sending it. Any support report you voluntarily submit is treated as support-ticket data under this Privacy Policy, is used solely to diagnose and resolve your technical issue, and is retained only as long as necessary for that purpose.

3. INFORMATION WE COLLECT ON OUR WEBSITE

When you interact with our website or contact our support team, we may collect:

• Account & Support Information: Your name, email address, and any details you provide when submitting a support ticket or subscribing to our newsletter.

• Usage Data: Standard web analytics, including your browser type, device type, and pages visited, collected via standard cookies to improve our website experience.

• Cookies and Tracking Technologies: When you visit our website, we use cookies, web beacons, and similar tracking technologies (such as Google Analytics and the Meta Pixel) to collect standard web analytics, measure ad performance, and understand how users interact with our site. These optional analytics and marketing cookies are only activated if you explicitly give your consent through our cookie banner. You can withdraw your consent at any time by clearing this site’s data in your browser settings.

4. PURCHASES AND PAYMENT PROCESSING

Kraxton Labs partners with FastSpring (FastSpring.com) to handle our e-commerce platform. FastSpring acts as our Merchant of Record (MoR).

• When you purchase a license or subscription, you are transacting directly with FastSpring.

• FastSpring securely processes and stores your sensitive billing information (e.g., credit card numbers, billing address). Kraxton Labs does not collect, process, or store your credit card information. We only receive purchase confirmations, license generation requests, and your email address to deliver your product.

5. HOW WE USE YOUR INFORMATION

We use the limited data we collect solely to:

• Deliver, maintain, and authorize your software licenses.

• Provide customer support and troubleshoot technical issues.

• Notify you about critical updates, new features, or security patches.

• Prevent fraud, unauthorized sharing of licenses, and software piracy.

6. DATA SHARING & THIRD-PARTY SERVICE PROVIDERS

We do not sell, rent, or trade your personal information. We only share necessary data with trusted third-party service providers who assist us in operating our business:

• FastSpring: For payment processing, tax compliance, and order fulfillment.

• WyDay (TurboActivate): For cryptographic license generation and hardware authorization.

• Hosting/Email Providers: To maintain our website and deliver transactional emails. These providers are bound by strict data protection agreements and use your information solely to provide their specific services.

7. DATA SECURITY & RETENTION

We implement industry-standard administrative, technical and physical security measures to protect your personal information. We retain your account, purchase and support information for as long as your account is active or as needed to provide the Services, resolve disputes and enforce our agreements. License activation records (License Key, Machine ID and the IP address of each activation or re-validation) are retained for as long as the license is valid and for up to twenty-four (24) months after its last activity, for the sole purposes of license enforcement and fraud prevention, after which they are deleted or anonymized. Support reports you submit are deleted once the related ticket is resolved, and in any case within twelve (12) months of receipt.

8. YOUR PRIVACY RIGHTS

Depending on your location (such as under the CCPA in California or GDPR in Europe), you may have the right to request access to, correction of, or deletion of your personal data stored by us. To exercise these rights, or if you have any questions about this Privacy Policy, please contact us at:

Kraxton Labs LLC

info@kraxton.com

Florida, United States